Refund Policy
IIA Refund Policy:
Thank you for choosing the Institute of Intelligence & Analysis (IIA) as your learning partner. We are thrilled that you’ve taken the step towards acquiring essential skills and knowledge in the critical domains of public safety.
At IIA, we specialize in offering a range of courses designed to equip you with expertise in private policing, cyber security technology, and security management, all centered around public safety skill categories. Our mission is to provide a comprehensive framework that facilitates learning and development in crucial public safety disciplines such as private policing, EMS, and medical and healthcare technician services.
Our unwavering commitment lies in delivering highly professional educational training, led by expert instructors. Our objective is to empower individuals, enabling them to nurture life-sustaining skills and achieve their aspirations in the realm of public safety careers.
We appreciate your trust in our programs and are dedicated to supporting you on your journey towards realizing your dreams and elevating your personal public safety career goals. Please read our refund policy carefully before making a purchase.
Terms of Service:
- Calls 48 hours prior to the scheduled session may reschedule to a different session without penalty. If requested, a refund for course fees will be issued minus a $10.00 administrative fee. We are sorry but we are unable to refund book or materials fees once they are issued to students.
- Calls less than 48 hours and more than 24 hours prior to the scheduled session may reschedule to a different session after paying a $25.00 transfer fee. There will be no refunds.
- Calls less than 24 hours prior to the scheduled session will not be refunded and may not be rescheduled.
No Shows
- No shows are defined as students who do not call prior to the scheduled course start time to cancel or reschedule their session.
- We apologize but we are unable to issue refunds or course transfers who are no shows.
Late to Class
Course schedules are strictly followed to respect student schedules.
- Students who call to advise of the possibility of being late will receive consideration by the coordinator-on-call. If the estimated arrival would be detrimental to the course, other participants, and/or the instructor, the student will not be allowed into the class. There will be no refunds or option to transfer.
- Students who do not call and arrive late will not be admitted to the course and will forfeit their course fee.
Refund Process
- To request a refund, please send an email to info@iiaeducation.com within the specified refund eligibility period, including your name, course details, and reason for the refund request.
- Refunds will be processed after approval by IIA. You will be notified via email once your refund request is approved or denied.
- Approved refunds will be for the full amount paid for the course.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at info@iiaeducation.com. With some amendments based on the nature of our business, we have developed our refund policy to ensure compliance with applicable laws and regulations regarding refunds and consumer rights.